Policies

Privacy Policy

Effective Date: 17 May 2024

Introduction

Welcome to Boutiquekitchengoods.store ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website Boutiquekitchengoods.store (the "Site") and purchase our products.

Information We Collect

We collect various types of information in connection with the services we provide, including:

1. Personal Information

  • Contact Details: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card details and billing information.
  • Account Information: Username and password for account creation and access.

2. Non-Personal Information

  • Usage Data: Information about how you interact with our Site, including IP addresses, browser type, and operating system.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
  • To respond to your inquiries and provide customer support.
  • To send you promotional materials and newsletters, if you have opted to receive them.
  • To improve our Site, products, and services.
  • To comply with legal obligations and protect our legal rights.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing assistance.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account.
  • Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails.
  • Deletion: You can request the deletion of your personal information, subject to certain legal requirements.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Boutique Kitchen Goods
046 881 3540

By using our Site, you consent to our Privacy Policy.

 

Mobile Terms of Service

Last updated: Oct. 29, 2024

The Boutique Kitchen Goods mobile message service (the "Service") is operated by Boutique Kitchen Goods (“Boutique Kitchen Goods”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Boutique Kitchen Goods’ SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Boutique Kitchen Goods through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Boutique Kitchen Goods. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 0468813540 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Boutique Kitchen Goods mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 0468813540 or email admin@boutiquekitchengoods.store.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

Shipping Policy

Effective Date: 17 May 2024

At Boutique Kitchen Goods we are committed to delivering your purchases in a timely and efficient manner. Please review our shipping policy for details on how we handle shipping and delivery for your orders.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping: 11-14 business days.

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delays might occur due to unforeseen circumstances such as weather conditions, postal service delays, or other factors beyond our control. Our customer service team will endeavour to keep you in the loop if there are any unforeseen delays. 

Shipping Destinations

  • Domestic Shipping: We ship to addresses within Australia, including WA, SA, NSW, QLD, TAS, and VIC.
  • International Shipping: Currently, we do not offer international shipping.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track the status of your shipment via the carrier's website.

Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or APO/FPO addresses.
  • Restricted Items: Some items may have restrictions and cannot be shipped to certain destinations. If this affects your order, we may contact you directly.

Damages and Lost Packages

Boutique Kitchen Goods is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Order Cancellations and Changes

  • Order Cancellations: Orders can be cancelled within 24 hours of placement. After this period, we cannot guarantee the cancellation of your order as it may have already been processed.
  • Order Changes: If you need to make changes to your shipping address or order details, please contact us as soon as possible on +61 46 881 3540. We will do our best to accommodate your request.

Contact Us

If you have any questions or concerns about your shipping, please contact us at:

Boutique Kitchen Goods
+61 46 881 3540

Thank you for shopping with Boutique Kitchen Goods! We appreciate your business and are here to help ensure a smooth and pleasant shopping experience.

 

 

Refund Policy

Effective Date: 17 May 2024

At Boutique Kitchen Goods, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy for details on returns, refunds, and exchanges.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the purchase date.
  • Non-Returnable Items: Certain items are not eligible for returns, including:
    • Gift cards
    • Sale items (unless they arrive damaged or defective)
    • Personalized or custom-made products

How to Initiate a Return

  1. Contact Us: To start a return, please contact us at +61 46 881 3540 with your order number and the reason for the return. We will respond with instructions on how to proceed.
  2. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

  • Evidence: We require evidence of any fault or damage, before the refund process can commence. Evidence may be provided in the form of photos and or videos. 
  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
  • Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check Your Account: First, check your bank account again.
  2. Contact Your Bank: Then, contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us +61 46 881 3540.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us on +61 46 881 3540 with your order number and details about the product defect or damage.

Contact Us

If you have any questions about our refund policy, please contact us at:

Boutique Kitchen Goods

We appreciate your business and are committed to providing you with quality products and excellent customer service.

This Refund Policy was last updated on 17 May 2024.